Our IT Service Desk Support
Get IT Help Desk Support ServicesTier 1 IT Service Desk Support
Tier 2 IT Service Desk Support
Infomaze's Affordable and Flexible Outsourcing Modules
We are flexible in offering our services, solutions, and developers to meet your business needs. Outsource IT help desk services and choose a full-time or part-time plan that meets your project needs.
Do you plan to work on a fixed-cost basis? Fret not; our fixed-cost module will deliver the exact quality solutions at an agreed-upon cost. Enjoy cost savings when we deliver the best-quality IT help desk solutions your business needs per your chosen plan.
Outsource IT Help Desk Services
Dedicated 24X7 Support
Are you planning to outsource your IT help desk services full-time or part-time? We can take care of it seamlessly. All we need is to understand your requirements, and we will get on it immediately in an organized manner. We manage the ticketing system you work with and resolve the issues quickly before providing a well-written and tested solution.
Flexible IT Service Support Shifts
This engagement module eliminates the challenges of providing IT desk services to your clients 24/7. We promptly cover post-10 PM shifts and prevent staff shortages at night for different time zones until your team can take over the following day.
Seat-basis IT Service Support Services
With this engagement module, you can outsource your IT help desk services on a seat basis and increase the number of employees per seat served to engage as per your requirements.
On-demand Support
Often, you may not require a full-time or part-time team to outsource your IT help desk services. Talk to us to outsource your IT help desk services on short notice and want a team in reach at any time. Our team works highly strategically and immediately takes care of your urgent needs.
Our IT Help Desk Services - Case Study
An IT Help Desk Graveyard shift for an IT Major
With the graveyard shift for the IT help desk services we provided, we helped our client reach cost expenditure reduction and provide uninterrupted IT Help Desk Support to its customers.
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Industry Covered:
The client, an IT service provider that required 24×7 customer support, was looking for an effective way to achieve smooth-running IT Support Services. The client wanted to get quality solutions and increase customer satisfaction.
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Expertise:
With our expertise in providing IT help desk services, we recognised the IT help desk gaps and addressed them to overcome the client's delays in delivering IT solutions. We carried out an organised, systematic transition and took over the IT help desk services in a way that reduced their admin costs in half with no additional infrastructure costs.
The Strong Suits That Ensure Reliable IT Help Desk Services:
With almost two decades of experience in the IT Sector, backend expertise (.NET, Java, PHP, Node, etc.), frontend expertise (Angular, React, Vue JS, Javascript, HTML, CSS, etc.), easy monitoring, collaborative remote communication tools, and a skillset to work on multiple open-source customization projects, we guarantee top-notch IT managed support services.
Disclaimer: All rights belong to the owner. No Copyright or Trademark Infringement Intended.
Hire Our Expert IT Help Desk Services
The process of hiring our IT Help desk services is straightforward. And we provide the most flexibility to suit your needs and smoothen your business processes with our In-house and client-related IT Help Desk Services.
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Outsource
IT Help Desk
Get IT Help Desk Services
Talk to Our Experts Now!
Get the highest customer satisfaction with sophisticated customer service without effort. Talk to our IT help desk service agent, and they will either help you with an augmented team or opt for outsourced IT help desk service.
Get IT Help Desk ServicesOur Industrial Expertise Offering, Help Desk Services, Includes:
Healthcare
Education
Bank and Financials
Real Estate
Manufacturing
Solar
Travel Agency
eCommerce
Why choose Infomaze to
Outsource IT Help Desk Services?
Expertise in multiple IT Service Management Platforms
24x7x365 days IT help desk support services provided
Rapid ticket processing and clearance by automating repetitive tasks and quick response to general client queries.
No more backlogs or roadblocks in impressing your clients with reduced response time, even for tier 2 IT services.
Increased in-house cost-savings for infrastructure and staff
Improved productivity and client satisfaction by outsourcing to an IT help desk company.
Reliable extended IT support services and IT help desk support services are available when required.
A separate team is assigned to your project, and every aspect is handled in an organized manner.
Option to choose graveyard shift or complete coverage; part-time or full-time
Proactive monitoring services and Tier 1 and Tier 2 IT services are ensured as per your needs.
Collaborates with the team on user requirements and project goals, followed by assured transparency.
Excellent communication skills with the ability to work collaboratively in a team environment.
We seamlessly work alongside your in-house team, which maintains solid work ethics and is an efficient team from an ISO 9001:2015 certified company.
Our Happy Customer
Talk to us
Charles, TX, US.
Project Manager
Infomaze provides flexible IT help desk services and is always ready to adapt at a brief’s notice. We began to outsource our graveyard IT help desk services. However, they did a great job taking over our IT help desk support on the weekends/holidays or for a total of 24 hours on-demand. They have an impressive ticket resolving rate at an affordable price. We further plan to explore and expand the outsourced IT help desk services to them and highly recommend them to anyone looking for outsourced IT help desk Support Services.
Frequently Asked Questions to Outsource IT Help Desk Services
Our consultants sit with you to understand your workflow, set custom KPIs to measure overall performance, create regular reports, and ensure customer satisfaction.
Yes, we make sure you uphold your end of promise to your clients by providing 24x7x365 days IT Help Desk Support Services. National and international holidays are no exception.
We have flexible plans based on the number of hours worked and tickets resolved, to name a few.
Yes, we do provide white-labeled IT help desk services. However, we work to get a team equivalent to your in-house team at much lower costs.
With our IT help desk services, you get IT support to maintain in-house and client-based IT issues and maintenance based on the plan chosen at lower costs and increase performance efficiency, ROI, and profit margin.
Yes, as an IT help desk company, we work with your in-house team and integrate ourselves so that no overwork or burnout with high work pressure can be avoided. At the same time, you get a team that works efficiently and effectively simultaneously.